Defence Force, Student and Concession pricing available

Cancellation / Change policy

In respect to our clients trying to find appointments, our wait-listed clients, and also to us as small business owners we request a minimum of 24 hours notice to change or cancel an appointment.

If you provide less and we are unable to fill your appointment, our policy is that we may apply a cancellation fee equivalent to your treatment cost. This fee may be waived at our discretion only – please speak directly to us about this if you feel an application of a cancellation fee is unjust for any reason.

Please note that if you simply do not show up to your appointment, or if you cancel or change appointments multiple times, frequently or at very short notice, we may also require pre-payment of future appointments to confirm them.